PREMIUM

  1. These general conditions of sale are agreed between Timeless Passage – Animação Turística Lda (owner of the Atlantistour brand), headquartered at Avenida José Gomes Ferreira 9/22, Edifício Atlas 1, tax identification number 513 395 547 and contact +351 926 954 549, hereinafter referred to as “COMPANY” and any customers who wish to make purchases through the website www.atlantistour.pt or any other channel, hereinafter referred to as “USER“.
  2. The parties agree that purchases made through the website   www.atlantistour.pt will be governed exclusively by this agreement to the exclusion of any conditions previously available on this website .

ARTICLE 1 - OBJECT

  1. The purpose of these general conditions of sale is to make available and define all the information necessary to the USER on the ordering, selling, payment and service delivery procedures carried out on the website   www.atlantistour.pt or any other channel that commercializes the services of the COMPANY .
  2. These conditions regulate all the steps necessary to carry out the acquisition and guarantee the continuation of this service rendering to the USER .
  3. The contract becomes legally binding by meeting all of the following conditions:
    1. When the USER accepts the Terms and Conditions associated with the services of the COMPANY
    2. When the COMPANY confirms the payment in full of the service chosen by the USER
    3. When the USER is notified by email of the reservation confirmation and its ID.
  4. The USER is required to acknowledge all notifications made.
  5. However, in case the USER does not recognize the receipt of an email, the records that exist in the e-mail of our server should be considered as proof of receipt.
  6. It is mandatory that the USER of this website reads all the terms and conditions of the offers in detail, and carefully check the details of the reservations and confirmations before submitting a request. These terms and conditions, and the details provided by the USER, are the basis of any contract. Special care should be taken when completing the reservation to ensure that all mandatory fields marked with an asterisk (*) have been filled out.

ARTICLE 2 - ORDER OF SERVICES

  1. The USER completes his order of the services of Transfers / Tours through the conclusion of the process of purchase presented in the website   www.atlantistour.pt , adding the ordered services to the shopping basket:
    1. Log in (providing a combination of e-mail and password chosen by the User at the time of registration).
    2. Complete the information and choose the options available during the order completion process (collection and billing address, form of payment, as well as the NIF and the name that, for tax purposes, the USER wants to see on the invoice).
  2. The final confirmation of the order by the USER is equivalent to the full and complete acceptance of the prices and description of the products / services as well as of these Terms and Conditions.
  3. The COMPANY will honor the orders received online . In the absence of availability of the service, the COMPANY undertakes to inform the USER as soon as possible.
  4. The data on the invoice are the sole responsibility of the USER . The invoice once issued can not be reissued with changes.
  5. At the date of execution of the service, the USER must keep in mind the ID of his reservation. Confirmation emails are proof of the reservation and its ID. Any of the following resources is considered valid as proof of reservation and ID (hard copy, USER identification document, digital files, emails, photographic record, print screen, etc.).

ARTICLE 3 - DECLARATION OF LIABILITY AND CAPACITY

  1. The act of entering into this agreement implies that the USER declares that:
    1. The USER is a consenting adult, in full use of his mental faculties, thereby enabling him to fulfill all of his legal responsibilities relating to this agreement.
    2. The USER is aware of the extension of the services that are the object of this contract, in the said information and of the content of the general conditions.
    3. Declares that the forms of payment used are legitimate, used according to the law in force and with the full consent of the owner of the means of payment.
    4. The USER understands that it is imperative to notify the COMPANY , as soon as possible, of any variation or alteration of the details and information of registrations, reservations or orders already made.
    5. The services to be provided are in accordance with the details specified in the confirmation email. It is therefore the responsibility of the USER to verify all the data contained in the confirmation of the services requested. If the confirmation details are incorrect, the USER should contact the COMPANY immediately to correct these details.

ARTICLE 4 - PRICES

  1. The prices must be understood in Euros, with rates and taxes included, taking into account the values ​​in force at the date of payment of the order.
  2. The price listed corresponds to the final value of the service requested by the USER at the time of ordering. Except for the case of the USER requesting some extra to the requested service or some delays / fault imputable to the USER , there will be no place for the collection of extra charges or fuel surcharge.
  3. Variations from the listed price may only occur in the following cases:
    1. At the request of some extra by the USER
    2. Given the need for some extra without the prior request by the USER
    3. In the event of any delay or fault attributable to the USER
  4. In these cases, the USER will be informed immediately of any possible price variation, being able to choose to continue the order (making the payment of the difference) or to proceed with its cancellation (according to the cancellation rules ).

ARTICLE 5 - PAYMENT

  1. The COMPANY proposes to the User the following forms of payment:
    1. Credit card
    2. Cash Transfer
    3. PayPal
    4. Direct Bank Transfer
    5. In cash, directly to the driver

ARTICLE 6 - AVAILABILITY AND CONSUMPTION

  1. The availability of the service will be effected after confirmation of the payment made.
  2. The Company can not be held liable for delays due to force majeure or other circumstances beyond our control, namely accidents suffered by third parties on transfer routes, police operations, acts of terrorism or vandalism, extreme weather conditions, unusual traffic levels or airport delays. The route to and from the chosen destination can not be guaranteed and the route map drawn by Google displayed on our website is for informational purposes only.
  3. It is the responsibility of the USER to provide, at the time of booking, complete and accurate addresses for pick-up and destination points. The Driver will collect the USER as close to the indicated addresses as possible, provided they allow easy access to the type of vehicle used. In the case of conventional access being closed due to weather conditions or road accidents, etc., the driver may, at the express request of the USER, use a longer route to reach the agreed destination, but in this case, the USER will be responsible for any additional costs.
  4. Place of collection and delivery
    1. TOURS
      1. The place of delivery at the end of the service provided is always the same as the place of collection, except if communicated in advance and confirmed by the COMPANY .
    2. TRANSFERS
      1. The places of collection and delivery are those defined clearly in the booking process by the USER .
      2. The transfers must have a collection or delivery place in the Great Lisbon region. Outside these places, acceptance of the transfer will be conditioned by the COMPANY analysis .
  5. Contracted services:
    1. Local guides, meals, transport service providers (eg buses, trains or boats) and other necessary services are contracted to third parties and are not COMPANY employees .
    2. In providing these services, COMPANY acts solely as a sales agent and is not responsible for any claims against these entities that result from actions on its behalf.
  6. It is expressly prohibited:
    1. Smoking inside vehicles
    2. Eating food inside the vehicle
    3. To cause damage to the vehicles or equipment provided by the COMPANY . The responsibility for the repair and costs of any damages caused by the USER will be borne by the user.
  7. The COMPANY uses sedan and van vehicles:
    1. Sedan – With a maximum legal capacity of 5 occupants, including the driver. The COMPANY policy is that of occupancy with a total of 4 occupants, including the driver, with luggage capacity for 3 units (hold baggage and hand luggage).
    2. Van – With a maximum legal capacity of 8 occupants, including the driver. The COMPANY policy is that of occupancy with a total of 8 occupants, including the driver, with luggage capacity for 7 units (hold baggage and hand luggage).
  8. The USER may express preference for one of the vehicle typologies. The COMPANY will provide the type of vehicle requested by the USER whenever possible. In the absence of availability of the typology intended by the USER, the COMPANY reserves the right to affect another car of the same or higher typology / capacity, with no added charges to the USER.

ARTICLE 7 - AMENDMENTS

  1. The USER is responsible for any added cost of the service resulting from the requested change.
  2. Changes to reservations after the first payment are subject to:
    1. Confirmation of availability for the request of the USER , namely:
      1. New dates
      2. Different typology of vehicles
      3. Change in the number of people
      4. Changing destinations or itineraries
      5. Change of baggage
      6. Request extras
    2. Change of values ​​initially proposed

ARTICLE 8 - CANCELLATION / RETURN / REFUND

  1. Any request for cancellation of the service contract must be made through our e-mail address reservas@atlantistour.pt .
    Cancellation Terms and Refund Policy:
    1. TOURS
      1. Pre-notice equal or superior to 5 DAYS: full refund (100%) of the amount paid.
      2. Pre-notice between 4 DAYS and 24 HOURS: 50% refund of the amount paid.
      3. Pre-notice less than 24 HOURS: no refund.
    2. TRANSFERS
      1. Pre-notice equal to or greater than 3 DAYS: full refund (100%) of the amount paid.
      2. Pre-notice between 2 DAYS and 24 HOURS: 50% refund of the amount paid.
      3. Pre-notice less than 24 HOURS: no return.
  2. Any cancellation request may be subject to bank charges (maximum of 7%) depending on the payment method chosen by the USER . These fees will apply to the USER , regardless of the percentage of return.
  3. By default, returns or refunds will be made through the same route through which the USER made the initial payment. Situations agreed between the COMPANY and the USER are subsequently excused.
  4. In the following listed cases, considering the available means, COMPANY reserves the right to proceed with the cancellation of service without return:
    1. Excess baggage over capacity of selected vehicle.
    2. Number of passengers above the capacity of the chosen vehicle.
    3. Delays longer than stipulated periods.
    4. In case the USER appears to be alcoholic or under the influence of psychotropic substances.
    5. In case the USER appears to pose a threat to public health or to present inadequate hygiene.
    6. If the place of collection and delivery of a transfer is outside the Great Lisbon region.

ARTICLE 9 - BAGGAGE

  1. For each passenger is considered one hold baggage, a combined maximum size of 158 cm (length + width + height) and hand luggage, such as bags and small bags, unless additional items are specified during the booking process. All luggage should be well marked with the owner’s name and destination address.
  2. Any excess baggage must be declared at the time of booking. The USER will be responsible for all additional expenses necessary to transport the excess of undeclared baggage.
  3. The transport of luggage and other belongings is carried out at the USER´s risk and under no circumstances can the COMPANY be held liable for any loss or damage.
  4. Any excess baggage that exceeds the capacity of the chosen vehicle implies an analysis by the COMPANY of means availability, which may lead to an additional surcharge or cancellation .
  5. It is the responsibility of the USER to always confirm that the baggage or items he carries with him are correct both at the beginning and at the end of any service. The COMPANY will not be responsible for luggage or items lost by the USER.

ARTICLE 10 - DELAYS

  1. For delay of the USER means:
    1. TOURS
      1. No show (no-show) from the USER at pickup location generates cancellation.
      2. Delay not communicated to the COMPANY of more than 20 minutes in relation to the agreed time generates cancellation or reconfiguration of the tour, with reduction of time or exclusion of items of visit / passage of the itinerary.
    2. TRANSFERS OF ARRIVAL AT AIRPORTS OR CONNECTION TRANSPORTATION
      1. No show (no-show) from the USER at pickup location generates cancellation.
      2. Delay not communicated to the COMPANY of more than 45 minutes in relation to the agreed time generates cancellation.
      3. Delay communicated to the COMPANY of more than 45 minutes in relation to the agreed time. In this case, the COMPANY reserves the right to analyze the availability of means to ensure the transfer, with associated surcharge communicated to the USER. If there is no means, the COMPANY will cancel.
      4. Delay not communicated to the COMPANY for more than 60 minutes in relation to the departure of the flight from the airport of origin or departure from any other connecting transport. This situation causes cancellation.
      5. Delay communicated to the COMPANY of more than 60 minutes in relation to the departure of the flight from the airport of origin or departure from any other connecting transport. In this case, the COMPANY reserves the right to analyze the availability of means to ensure the transfer, with associated surcharge communicated to the USER. If there is no means, the COMPANY will cancel.
    3. URBAN TRANSFERS
      1. No show (no-show) from the USER at pickup location generates cancellation.
      2. Delay not communicated to the COMPANY of more than 15 minutes in relation to the agreed time generates cancellation.
      3. Delay reported to COMPANY more than 15 minutes from the agreed time. In this case, the COMPANY reserves the right to analyze the availability of means to ensure the transfer, with associated surcharge communicated to the USER. If there is no means, the COMPANY will cancel.
  2. Any delay communication should preferably be made by phone +351 926 954 549 or by e-mail reservas@atlantistour.pt as soon as possible.

ARTICLE 11 - EXTRAS

  1. By Extra means:
    1. Children’s highchair
    2. Drinks
    3. Flowers
    4. Bodyguard service
    5. Hostess service
    6. Transportation of small pets
    7. Baggage outside specified dimensions / typology / quantity
    8. Wheelchair and accessibility conditions
    9. Distance or wait times longer than agreed on the order

ARTICLE 12 - INSURANCE AND LICENSES

  1. The COMPANY is licensed by Turismo de Portugal and IMTT. The licenses are for public consultation and include:
    1. Travel and Tourism Agency – RNAVT 7004
    2. Tourist Animation Agency – RNAAT 152/2015
    3. TVDE Operator – 9432/2018
  2. The COMPANY acts in accordance with Portuguese law, applicable to the scope of Travel Agencies and Agencies of Tourist Animation. As such, all occupants of COMPANY vehicles are covered by:
    1. Occupant Insurance
    2. Personal Accident Insurance
    3. Liability insurance

ARTICLE 13 - APPLICABLE LAW AND COMPETENT JURISDICTION

  1. These General Conditions are subject to the provisions contained in the Portuguese Legislation.
  2. The resolution of any litigation will be subject to Portuguese Jurisdiction in the Courts of the District of Lisbon.